DCRs highlight flaws in civil service delivery / CIPFA,

http://www.cipfa.org.uk/publicfinance/news_details.cfm?news_id=28295
"The government’s ambition to improve public services is being hindered by Whitehall’s ‘undoubted failure’ to grasp how to deliver services, an expert has told Public Finance.
Speaking in the wake of a damning assessment of Whitehall’s delivery functions, Guy Lodge, research fellow at the influential Institute for Public Policy Research think-tank, said that the civil service lacked the capacity, accountability, leadership and skills to deliver some key public services to the expected standard. "