http://news.bbc.co.uk/1/hi/uk/6180321.stm
"The immigration service said steps were already being takenThe handling of immigration complaints is "extremely weak" with a huge backlog, a report has concluded. The Complaints Audit Committee found more than 50,000 letters a year were written by MPs on behalf of aggrieved failed asylum seekers and immigrants. It is now calling for a system overhaul at the Immigration and Nationality Directorate (IND), a move senior officials say they have agreed to."
Complaints Audit Committee report 2005-2006
PDF - http://www.ind.homeoffice.gov.uk/6353/aboutus/cacannual0506.pdf
Complaints Audit Committee responses 2005-2006
PDF - http://www.ind.homeoffice.gov.uk/6353/aboutus/cacresponse0506.pdf
