http://www.iht.com/articles/2004/11/11/business/dispatch.html
Katie Hafner
"San Jose has a reputation as one of the safest large cities in the United States, with the fewest police officers per capita.
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Yet a number of the 1,000 officers in this city of 925,000 in the heart of Silicon Valley have been worrying about their own safety of late. Since June, the police department has been using a new mobile dispatch system that includes a touch-screen computer based on Microsoft's Windows in every patrol car. But officers have said the system is so complex and difficult to use that it is jeopardizing their ability to do their jobs."
