UK Passport Service to replace current IT & put in person-centric database :: PublicTechnology.net :: e-Government & public sector IT news from: "The UK Passport Service (UKPS) Annual Report and Accounts 2003/2004 shows that it will replace its current passport application processing system with a new system.
The report says on the UKPS' IT strategy: 'In support of its vision, the UKPS has undertaken a substantial review of how it uses technology to provide customer services and manage its business. Work was commissioned to develop a longterm IT strategy and this has now been completed. It is clear from the work carried out that the existing passport application processing system (PASS) will need to be progressively replaced over the next five years to cope with new demands: a new modular-structured system is needed to facilitate the scale of anticipated change in the years ahead. The way we manage customer information will also be improved via the introduction of a person-centric rather than passport-centric data storage arrangement.' "
