http://www.ippr.org.uk/articles/archive.asp?id=1549&fID=55
Safer Society: The Journal of Crime Reduction and Community Safety
Lucy Stone and Ben Rogers
"New Labour has, from its inception, claimed reform of the public services as its first priority. The government story is familiar; it believes in public services, but thinks the old welfare state paternalistic institutions have long been out of date. It wants to replace them with new, more efficient, responsive, local, personalised services, which offer greater choice - services which put the user/consumer first. In practice this has meant the pursuit of a giddying array of approaches. "
