http://www.cio.com/archive/120105/mobile.html
Thomas Wailgum
"Wireless devices are multiplying, making more people more productive?and creating enormous management, support and security headaches for CIOs. You need a plan for juggling these new gadgets. Here?s the plan. What CIOs need desperately is a strategy for managing mobile and wireless devices. Elements of a good strategy include: first identifying if there's a business need for a device; segmenting your employees by job function; deciding on a list of devices that IT will (and will not) support; and last, devising a training plan for users and help desk staffers as well as enforcement mechanisms that will ensure device security. "
