http://digbig.com/4mdyh
"Preventing fraud of this nature is in everyone’s interest, security professionals at call centres, and their customers, need to ensure that everyone in the chain is adequately protected with robust technology and matching processes. Although the solution appears obvious - positively identify the customer - putting this into practice is a lot more difficult. The use of passwords or other personal data is not entirely foolproof. As we have seen, they can be circumnavigated with a little social engineering and a lot of determination."
