http://www.expatica.com/source/site_article.asp?subchannel_id=19&story_id=11778&name=Lawyers+slam+IND+delays%2Clegal+tactics+and+bias+
"Staff at the Dutch Immigration and Naturalisation Service are ignorant of their own procedures, and their unwillingness to investigate case files leads to long delays in issuing residence permits, it was claimed on Monday.
Lawyers and other experts told a Dutch parliamentary hearing that an increasingly negative attitude has pervaded the IND in recent years and the IND has been reduced to an organisation that is simply required to "obtain targets", newspaper De Volkskrant reported.
MPs were told that IND staff were not contactable and that the immigration service regularly ignores court rulings. Complaints about the IND have risen explosively in recent years."
