http://www2.cio.com/analyst/report2931.html
Laurie M. Orlov
"The rubric of knowledge management is as vague and hyped today as business process re-engineering was during the 1990s. Too broad to be meaningful, too encompassing for projects to be successful, and too subject to interpretation by vendors and consultants to be easily purchased, managed, or finished in anything less than a year. Instead of continuing to hold onto the term, firms should step back and examine their requirements with a set of questions that will help them focus on specific business processes and problems, forge actionable strategies, and create projects that have clear objectives and fixed scope."
