Rethinking Counterterrorism / Council on Foreign Relations, 6 Nov 2006

http://www.cfr.org/publication/11924/rethinking_counterterrorism.html
Eben Kaplan
“It seems like one lesson we would have learned from 9/11 is that you really need people who understand the enemy,” said Lawrence Wright, author of a new book about al-Qaeda. His remarks represent just a small taste of the criticism leveled at American counterterrorism agencies, which since 9/11 have regularly grappled with the accusation that they lack the necessary skills and expertise to safeguard the United States."