http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=2319
"A new survey of eGovernment services prepared for the European Commission has found that EU citizens are saving 7 million hours a year on the time it takes to do their income tax returns, and EU firms are saving about 10 euros per transaction on their VAT returns by doing them on line.
Moreover, there is still huge scope for further savings. "
eGovernment services yield real benefits for EU citizens and businesses - http://europa.eu.int/rapid/pressReleasesAction.do?reference=IP/05/41&format=HTML&aged=0&language=EN&guiLanguage=en
