http://www.policeaccountability.co.za/File_Uploads/docs/File_Download.asp?ThisFile=handbook.pdf
"The aim of the handbook is to highlight information that informs the debate around police and policing. The handbook explores police oversight and the use of indicators in assessing policing and holding the police accountable; discusses the term "democratic policing" and identifies five key areas of concern relating to democratic policing and relevant to evaluating police agencies; identifies key measures to evaluate police performance and puts forward suggestions for improving indicators for democratic policing in South Africa as well as indicators to evaluate police services in relation to each of the key measures."
