http://www.ncc.org.uk/protectingconsumers/ID-theft.pdf
"Many of the victims we interviewed went to the police for help, and had a very variable response. Several were caught in a Catch 22 situation, advised by the companies to get a crime reference number to prove their innocence, but refused one by the police because they were not considered to be victims. As Margaret commented: ‘She [the police woman] said there’s nothing you can do because you didn’t actually lose anything yourself.’"
ID theft: victim support — references
PDF - http://www.ncc.org.uk/protectingconsumers/ID-refs.pdf
CIFAS and the Fraud Advisory Pane
PDF - http://www.ncc.org.uk/ID-theft/cifas.pdf
ID theft: consumer advice
PDF - http://www.ncc.org.uk/protectingconsumers/ID-theft-advice.pdf